Customer Service



Shipping Guidelines

Most orders will be shipped via USPS Priority Mail within two weeks. If there is any delay, an email will be sent indicating the expected date of shipment. Confirmation of shipment will be emailed for all orders.
Orders cannot be shipped to PO boxes.
Shipping charges are as follows:


Purchase of:
$0 - $99

$100 - $199

$200 - $299

$300 - $399

$400 - $499

$500 and above


Return and Exchange Policy 

We will accept returns and exchanges within 30 days of your receipt of order. After 30 days of your receipt of order, store credit will be issued for returned items. All returns must be unused and in original condition. Returned items must have USPS tracking numbers and the amount must be insured for the full value of the merchandise. Please note that freight charges for returns are the customer’s responsibility. For returns, the item cost will be refunded but not the original shipping. Return notice must be sent to Return items to Paula Gaynor / Em Plus Me, 360 Furman Street, Suite 801, Brooklyn, N.Y. 11201

Security and Privacy 

We at Em Plus Me respect your privacy, so the information that you share with us upon registration and during checkout will not be shared with any other parties.